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I ordered a pair of basketball shoes and received a used and worn pair of shoes. There were pebbles on the bottom of the sole, marks, and dirty insoles. This is just terrible

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Saint Peters, Missouri, United States #1346856

I can't imagine Academy didn't provide a credit if this was handled promptly. In the end, this is difficult for retailers, as your story as presented would primarily be caused by another customer returning used shoes!

Could/should the retailer catch this, possibly...but your issue is caused by another customer taking advantage of the retailer. Difficult but unfortunate.

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