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I ordered a pair of basketball shoes and received a used and worn pair of shoes. There were pebbles on the bottom of the sole, marks, and dirty insoles. This is just terrible

This reviewer shared experience about damaged or defective and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Academy Sports And Outdoors and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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Anonymous
Saint Peters, Missouri, United States #1346856

I can't imagine Academy didn't provide a credit if this was handled promptly. In the end, this is difficult for retailers, as your story as presented would primarily be caused by another customer returning used shoes!

Could/should the retailer catch this, possibly...but your issue is caused by another customer taking advantage of the retailer. Difficult but unfortunate.

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