Academy Sports And Outdoors
Reviews and Complaints
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Verified Reviewer |
Denver, Colorado
Their website sucks and they would not process my order
They gave me an order, but they would not finish processing yet. And I did not find out for days afterwards.
User's recommendation: Hold them accountable
My order 40942****
I bought these shoes to take to Greece because of all the walking were going to be doing. There supposed to be ready for pick up on the 29th of August at the store and no one can tell where my shoes are.
I leave the 2nd of September and have know idea if they will be available! It would be nice to know in case I need to go buy another pair.
Preferred solution: Deliver product or service ordered
San Antonio, Texas
Check order status
Could not get through when calling store, phone rang and rang without answer. Tried different depts
Edinburg, Tx location
Victoria, Texas
Horrible service
Called to get help for an order that I was charged for through PayPal but order never went through. YOUR customer care person was rude and very disrespectful.
I saw the article online and Jeffrey continued to argue with me that it was not available. I ask to talk to his supervisor and he stated it would do no good. I ask for his name and he said something first and I ask him to spell it for me. He then told me his name was Jeffrey.
I hung up very upset but stayed poliet. I then went back to Academy website and was able to order the pair of shoes I wanted.
I called Academy customer service and spoke a very nice women that was able to help me. If I were even Associated with Jeffery, he would not even be able to carry Academies trash.
User's recommendation: Attend a lifetime training for customer service
Miami, Florida
My order is missing
I ordered an Iowa State University stadium chair back in March and it has not come and I cant get a hold of anybody. I either want the chair or I want my money back.
User's recommendation: Don’t buy from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greensboro, North Carolina
Late fees on credit cards, payments not posted when received
Sometime around Black Friday, November 2022, before Christmas, I ordered an under the desk elliptical trainer. Academy Sports was running a deal where if you opened up a charge card account with them, you would get free shipping and a discounted price.
I did. I'm not complaining about the merchandise, and I did get a perfect price on the merchandise. As soon as I got a confirmation that the charge card was approved, I went online to my bank and immediately set up an electronic payment to pay that day in full. That was December 22.
I have a copy of the electronic check that was paid in full to Academy Sports in Columbus, OH.
I was shocked when I received the credit card bill in the mail on 01/08/23 showing that the payment was not posted to my account until 01/03/23 with a $30 late fee charged to me.
When I called the customer service number, I had a customer service rep that couldn't half muster the English language. She was rude, kept interrupting me, telling me I would be charged late fees any time I didn't pay my bill by the due date, even though I have a copy of the electronic check that cleared my bank several days before the bill was even due.
- Competitive black friday promotions
- Unethical credit card billing practices
Preferred solution: Apology
User's recommendation: Beware of charge card enticements with this company
Took me 1/2 hour to find nearest store to where I live. Guaranteed I will never shop there
See above took forever to find nearest store to me
On line chat
Website
Finally with 888 #
Too painful
Never again
Never ever
User's recommendation: STAY AWAY
Dallas, Texas
Billing
Hi I Really Love Academy But I hv Problems Wen I Make A Payment It Accepts My Payment But You'll Wait A Whole 4 to 6 hours to take the money off my card cause I make my payments I lock my card and if my card is lock that makes my payments late and I'm not tryna be late & charge me late fees..That has happen a few times...So I'm tryna see hv can we resolve this issue..Thanks for reaching out I appreciate this...
Rogersville, Missouri
Payment
I got a refund on a pair of Nike shoes for 99 dollars. Then after I received my refund I purchased a pair of Nike Monarch.
After the difference I was issued a credit card for buying something in the store. I made a 12 dollar purchase. I have credit now on the card in my wallet. But when trying to enroll in the store's membership, my account can't be found.
I paid my balance and still have credit and your company is trying to charge me money's that I do not owe!
Please correct this error. Thank you,
David Owens.
User's recommendation: Be more professional
Slidell, Louisiana
HORRIBLE MUSIC !!!
Could not shop in your store. The music was so obnoxious and loud.
It was more noise than music. Went to *** Sporting Goods. Bought my shoes there. Will never go back to Academy...
just because of your music.
Store manager blamed corporate for making them play it. Even some of the employees said they went home with headaches because of it.
- Horrible music
Preferred solution: Better music at your store
User's recommendation: Go elsewhere unless you’re a stoned acid rocker.
Rogersville, Missouri
Payment
I tried to register my card but kept getting a message that my card doesn't exist! Then what have I got in my wallet?
User's recommendation: Go somewhere else!
Philadelphia, Pennsylvania
No one would answer my emails or calls for 3 days
i was so frustrated no answering my calls emails. need no tax charge i live in delaware. tax free .
i should get this item tax free delivery free 49.99
as it appeared to me under your website impressions made and no one to converse with for 3 days.
getting no one at customer service to help me order item.
User's recommendation: must answer all customers every call made to this store either immmediate email or phone call…j
Philadelphia, Pennsylvania
Terrible store customer service never was able to get my wagon. I asked for help callback text back and nothing
im will not order from this store unless their is compensation well due to me with all my frustration.
i never was able to buy this at all. i question the price of a tax when i live in delaware. where there is no tax
but no one would contact me.
User's recommendation: must respond immediately to all customers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damaged product
I placed an order on July 3rd for a charcoal grill, the order number is 36402****. I brought the package home and there was extreme damage done to the grill.
I would like to get refund back of the grill. I have pictures of the damages if you need them.
Was also missing some screws and washers from the package.
- Free shipping
- Extremely poor customer service
Preferred solution: Full refund
Garland, Texas
Credit card
After applying for and being granted an academy credit card in the SAME Time I was charging a purchase of a product which was well BELOW my credit limit, and it was denied. Store Manager could not explain the problem.
I will terminate my card when and if I receive it for I used CASH to make the purchase. Thank You Anyway.
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this is cool
My last paycheck was $2500 for working 12 hours a week online. My sister's friend has been averaging 8k for months now and she works about 30 hours a week.
I can't believe how easy it was once I tried it out. DJF The potential with this is endless.
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