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This is the second time we have entered the paducah, KY store to purchase mens shoes and the sales people said they could not find the shoes we wanted. They found them located in their computer system but could not find them on the floor.

There were atleast 12 employees standing around talking and goofing off. They were very friendly and apologized but they were apologetic about the disorganization. It seems to me that if it is this unorganized than it would give them something to do instead of standing around. We never got our shoes.

Your company lost a total of 70.00. 2 pairs of shoes that could have been sold to us. The first pair of shoes were Nike Flex Experience Ren7 and Mens Vera Cruz Casual shoes. We love this store.

We have 4 teenage children who are active in sports and would love to continue shopping in your store but we have to be able to find what we need.

In the future please be more organized so that we do not have to order online. Thank you for your business.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Academy Sports And Outdoors Cons: Lot of employees standing around.

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