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I made a $100.00 gift card purchase on 6/28/17 as a birthday gift for a friend. After I received, I changed my mind and returned it untouched to the return address on the invoice. 3 weeks had went by and I never received the refund, so I contacted Academy through email...
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#1240022
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Went into the store in Etown, KY., to purchase the Taurus PT 738 handgun. Did not see gun on shelf so asked associate who was surprisingly able to help me and he said they were sold out and I could order online. The way the associate said sold out gave me the...
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3.6
#1235476
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I visited the Arlington Texas store last week on a week day. They were not busy. I went to the shoe department and wanted to buy a really good quality running shoe, hoping to help my back problem. I was barely able to walk and in a lot of pain, but I felt getting a...
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1.0
I didn't like
  • Extremely poor customer service
#1235216
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Yesterday we buy some shorts and they have differents price we try to get the shorts with the same price but the cashier do not want to wait for we can going and take the others shorts, she hurry me and talk to me unrespecful, don't let me say my kid can go for the...
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3.2
#1232449
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Tried to place an online order. My credit card was denied. I called the 800 number provided to me by their website. They said the company puts extra fraud protection on their online orders. They asked me some questions to verify my identity. After that she said she...
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2.2
#1232313
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This is the second time we have entered the paducah, KY store to purchase mens shoes and the sales people said they could not find the shoes we wanted. They found them located in their computer system but could not find them on the floor. There were atleast 12...
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I didn't like
  • Lot of employees standing around
#1223983
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I received a $200 Academy Gift from a customer a few weeks ago so I decided to purchase a Shimano saltwater spinning reel and two Power Pro line packs with gift card. I placed the on-line order Sunday night from my home using a Chrome tablet, entered gift card...
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2.5
I liked
  • Large selectiom
#1211958
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I went to the Hamilton place store in Chattanooga, tn. Today to purchase a grill and merely had a question as to where to find a rod rack I had seen online. The guy at the fun counter had a customer so I patiently waited. Once he was finished he completely ignored me....
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2.0
#1206861
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I purchased a firearm and wanted to do a split payment. The cashier acknowledged my request and instructed me to insert my card. The full amount was taken off of my debit card which I didn't want to happen because not all the funds were in my one account. (Ballin on a...
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3.1
#1200188
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Academy will also not price match a competitors Sale price. Only the competitors everyday price. Went in to buy something that Cabela's had on sale and in stock. Cabelas is about 10 miles out of my way so figured I would just get it at Academy since it is only about a...
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3.0
I liked
  • Clearance
I didn't like
  • Online ordering and customer service chat
#1193340
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