Academy Sports And Outdoors
Academy Sports And Outdoors Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Academy Sports And Outdoors has 2.2 star rating based on 338 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Academy Sports And Outdoors to a friend or colleague.
- Rating Distribution
Pros: Large selection, Was online shopping, Large selectiom.
Cons: Bad customer service, Extremely poor customer service, Ability to execute an online order.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Academy Sports And Outdoors has 2.2 star rating based on 338 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Academy Sports And Outdoors to a friend or colleague.
- Rating Distribution
Pros: Large selection, Was online shopping, Large selectiom.
Cons: Bad customer service, Extremely poor customer service, Ability to execute an online order.Recent recommendations regarding this business are as follows: "Do not buy from this store. Use another", "You're not going to academy they suck", "Go Academy sports great store great customer service", "Don't order", "Very simple let human beings talk to human beings about issues".
Most users want Academy Sports And Outdoors to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Academy Sports And Outdoors Reviews
"My name is Gilbert Guerrero. I spoke to one of your customer service staff member name Adrian she gave me outstanding service gave me the information I needed. Thank you."
Greetings long-time customer. I am calling to inquire about your online ordering. I've been waiting to order Stacy Adams men's fedora polly vetted hat, color...
"Report fraud and return merchandise"
Someone opened a credit card in my name and used my old address to have items delivered. I went to the old address and found the boxers on the vacant property...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Report fraud and return merchandise
Someone opened a credit card in my name and used my old address to have items delivered. I went to the old address and found the boxers on the vacant property front porch.
I called the police and took the boxes with me. I then tried to return the boxes and could not! My credit has been hit for merchandise I did not order and cannot return. I tried calling 20 times and could not get anyone to listen (if they even answered the call).
Worst customer service ever. I want to return stolen merchandise and I cannot!
The Comenity Bank won't help and the Academy customer service won't help. I am 'stuck' owing for something I did not authorize.
- Easy to create a fake online account
- Cannot resolve online fraud issues
Preferred solution: Apology
User's recommendation: Do not buy from this store. Use another
Academy corporation agent hung up on me
I told them what had happened and they didn't do anything about it and I lost 180 dollars
Good I got thrown up for no reason twice because I'm sleeping with a guy over there his wife and you don't like me to take it out from me
User's recommendation: You're not going to academy they suck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
My name is Gilbert Guerrero. I spoke to one of your customer service staff member name Adrian she gave me outstanding service gave me the information I needed. Thank you.
Greetings long-time customer. I am calling to inquire about your online ordering.
I've been waiting to order Stacy Adams men's fedora polly vetted hat, color blue, size large. When are you going to restock this item so I can purchase?
- Great customer service great products
Preferred solution: Waiting for Academy online products to restock, Stacy, Adams, men's fedora, Polly, vetted, hat, blue color, large size
User's recommendation: Go Academy sports great store great customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Victoria, Texas
Repackaged items
I purchased some clothes for my boyfriend, and the pants had candy in the pockets. The waffle shirt smelled like cologne so badly that it seeped through the packaging. How disgusting!
- Ship out repackaged clothing
- Preworn
Preferred solution: Full refund
User's recommendation: Don't order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johnson City, Tennessee
Still waiting on a generator from October 7th!
I ordered a Firman 4550 generator in September. The only information I received is that a ticket had been created.
I visited FedEx's site and it says they are waiting on the package. I spoke with the in-store customer service. They are nice people, but they said I would have to speak with FedEx. FedEx says it was never picked up from the company.
I purchased it from Academy, not FedEx!
I need a resolution now! I am not giving $350.00 to Academy without a generator in my garage.
Preferred solution: Full refund
About my gun
Canik TTI Combat purchased in April of last year. Ive been in and out of the hospital and I need a spring.
Its not going into battery correctly and I know and I need also the fire pin canik been having a lot of trouble with that stuff happening to a lot of people with that handgun I need a copy of my receipt so I can get my warranty. Ive been in and out of the hospital thank you.
New York, New York
Change shipping address on order
You should give your customers the option to correct an order that was made for at least 24 hours!!!
Athens (Clarke County), Georgia
I was charged a different price for the gun that was online
Customer service in Athens is awful. They act like my card wouldnt work its an American Express Ive had it over 12 years and the cashier keep putting it in as a debit card which made the PIN code pop up.
I told her credit.
So they made me have to go to the bank atm and get the money off come back wait longer for the one cashier that work at the gun counter. The worst ever but I need protection around my house
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Order was not delivered
Returned
Order was not delivered. Was returned to sender. I need for the merchandise to be returned to me @ Gregory Leftwich 406 Prairie Ave, Eutaw, AL 35463 order number 42256****
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBill was not right..charged me interest on a card with a paid off balance
I paid off my entire balance to my credit card,didn't use it anymore and suddenly they started charging me interest on a Balance that wasn't even there anymore,causing me to be 3 months late
Preferred solution: Full refund
Need copy of receipt
The automated system does not work. It will not recognize a simple.
I need a copy of my receipt on an in-store purchase. It keeps going around and around and around and when I try to call the customer service line to talk to a human being it sends me to, an outside Web company about being an angry customer
Preferred solution: I’d like to be able to talk to human being without First having to go through 15 rounds and a boxing match with some automated computer that doesn’t understand or recognize that I just need a copy of my receipt
User's recommendation: Very simple let human beings talk to human beings about issues
Wake Forest, North Carolina
What is Order delivery date
Ordered on Friday 3-22-24 with overnight delivery. When I checked order # 42954****, no delivery date was listed, communicate this to chat and they would return an answer.
So called customer service, they said ordered from Penn and could not give delivery date.
Waiting for customer service to contact Penn for delivery date. I as told when ordered it would be overnight, it has been three day and its not here.
HIDE OUT OF STOCK Toggle NEVER WORKS (app+website)
Searching couple specific brands so decided to toggle hide out of stock items in order to make the list more manageable (& theyre OUT OF STOCK anyway!). Even after sorting various ways, out of stock items are STILL being shown.
INCLUDES OUT OF STOCK ONLINE, SET +NEARBY STORES, ALL OF THE SIZES + ALL OF THE COLORS.
Also tried on the website, same thing. Even more inconvenient than the list of thousands of items that came upthat also include items by OTHER brands than your selection BUT apparently Academy thinks you wont notice (?)is that you decide you want to purchase so click that item only to discover its out of stock when the item comes up. INCLUDES OUT OF STOCK ONLINE, IN STORE, ALL OF THE SIZES (even the seldom ordered XXXS or XXXXL are out of stock & some items only have 1 size listed AT ALL-thats out of stock) and yep, ALL OF THE COLORS. No all of the items didnt JUST miraculously sell out when I began the search, as that would be HUNDREDS of items over 10 + searches within the Academy app AND main website, over a course of several weeks.
So no. **The conclusiontoo little time for this nonsense when alternate stores do not have this same issue.**
Preferred solution: Fixed
User's recommendation: Alternate site or app.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou asked for it
No reason. All merchandise is satisfactory.
Need to have a 10% military discount.
Customer appreciation day would be nice. Cook hotdogs and hamburgers.
- Young workers
Preferred solution: Price reduction
User's recommendation: Very high
Refund
Have not be able to talk with anyone about my problem. Have been on line to customer service for 43 minutes and can not get though on chat
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStore Director for Lake Jackson #044
My name is Trinity Deleon, I am a cash lead at store #044. I just left in the middle of my shift today because of an inappropriate and aggressive discussion with Gustavo Cantu.
He pulled me into the front office with the footwear team lead named T to yell at me about ACCs. In an aggressive tone, he asked me Are you not feeling good today and I told him No im not, today is not my day Im sorry and then he says Well you should of figured that out before your shift and I told him it started 30 mins into my shift. He then proceeds to degrade me about ACCs, saying it is all my fault cashiers are not getting ACCs. When I proceed to explain to him why, he kept interrupting me and telling me there are no excuses.
I told him to not yell at me he says hes not yelling but continues to be aggressive and rude to me. Saying its not fair Im putting the pressure of ACCs on him and my team leader T. I was embarrassed and obviously upset with the conversation. He does this with customers and other employees.
I have had cashiers coming up to me crying about the way he speaks to them. I grabbed my purse and left because I will not be talked down like that. It is abuse in a work place.
He needs to be held accountable for the way he treats his employees. He shouldnt get away with stuff just because hes the store director.
Preferred solution: Apology
About
Academy Sports And Outdoors is an online store that provides a great assortment of products for sports and outdoor activities. The assortment of the store includes apparel, footwear, products for leisure and recreation, fitness, camping and outdoors, hunting and fishing, boating and marine, great variety of electronics, and many more. Customers will be surprised by stunning assortment and affordable prices. The company is located in Texas and has more than 135 stores all over the United States. Academy Sports And Outdoors is considered to be the largest sports goods provider in the country. Excellent products and affordable prices make Academy Sports And Outdoors is one of the most frequently visited stores. If you like active life, this store is what you need!
Academy Sports And Outdoors is ranked 154 out of 2827 in Sport Equipment and Accessories category
USA
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